Nexxverse

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Dedicated Customer Teams & Agile Services

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68%

INCREASE TASK ACCURACY

Enable technicians effortlessly follow the guide easily and complete tasks with precision by providing clear, step-by-step visual and written instructions integrated into their field of vision.
80%

ACCELERATE ONBOARDING & TRAINING

Streamline onboarding and training processes by converting existing procedures, checklists, and maintenance routines into comprehensive, user-friendly digital training materials.
20%

DECREASE INBOUND TICKETS

Enhance customer support and reduce incoming service requests by empowering your customers to handle routine service and troubleshooting operations through self-guided digital workflows.

Use Cases

TROUBLESHOOTING

Enable operators to diagnose and solve problems by following the step-by-step guidance of conditional workflows based on their responses. Effectively manage and organize workflows using labels, making them easily accessible for the corresponding issues or problems.

AFTER SALES SUPPORT

Offer your customers digital instructions and manuals for routine service and troubleshooting, empowering them to resolve issues autonomously. Simplify reporting and documentation processes following task completion.

ASSEMBLING & COMMISSIONING

Speed up assembly with visual instructions in the user’s view, replacing paper manuals. Maintain quality and accuracy using clear video, image, and written instructions for each assembly step.

CHALLENGE

Ineffective communication through popular video conferencing platforms such as Microsoft Teams or WhatsApp results in inefficiency and dissatisfaction for both employees and clients. These platforms have limited collaboration features and may not be suitable for long-term needs.

Why Nexxverse?

Guidance at Every Step

We guide you every step of the way – from project kick-off to scoping and beyond. We assess your use cases together and discover the best ways to support you.

Custom Solutions, Personalized Service

We provide tailor-made solutions with a personal touch. While our tools are self-service oriented, we’re here to assist with customization and configuration when you need it.

We Set You Up for Success

We provide support for the technical implementation tailored to your needs. Our technical team ensures a smooth and seamless roll-out, offering the necessary assistance to make it a successful launch.

Highly Flexible and Configurable Platform to Meet Your Requirements

User Friendly

Easy to use, even for non-tech-savvy users. Automatically digitize paper-based instructions by importing excel files. Quickly create and update workflows to adapt to changes, and instantly deploy.

Efficient

Seamlessly integrate with existing systems, ensuring real-time data flow. Easily scale solutions by replicating and adjusting workflows for other sites. Automatically save reports from completed workflows to a CRM/Ticket system. All-in-one solution with the option to involve remote experts when necessary.

Flexible

Highly configurable for even the most complex processes. Streamlined signature approval process tailored to your organizational needs. Customize the reporting design to align your specific requirements. Easily apply your brand identity using the whitelabel capability.

How Nexxverse Workflow Works

Quickly Start with QR Code

By scanning the QR code, you can quickly initiate the relevant workflow.

Complete Tasks Easily

With precise step-by-step instructions tailored to your responses, you can effortlessly accomplish tasks with accuracy.

Send Report for Approval

Once you have finished the tasks, you can submit them for approval and obtain a digital signature.

Simplify Operational Processes with Digital Workflows

Transforming paper-based processes into digital workflows can significantly enhance accuracy, efficiency, and safety for field workers. By offering step-by-step interactive self-guidance, digital workflows streamline operations and ensure that tasks are completed correctly and efficiently.

Benefits of Digital Workflows

Increased Accuracy
Error Reduction: Digital workflows minimize human error by providing clear, interactive instructions.
Real-Time Data Entry: Field workers can input data directly into digital forms, reducing the risk of transcription errors.
Standardized Procedures:

Ensures consistency by guiding workers through standardized steps for each task.
Enhanced Efficiency
Time Savings: Digital workflows streamline processes, reducing the time needed to complete tasks.
Automated Processes:
Automating repetitive tasks allows workers to focus on more complex activities.
Instant Access: Field workers can access information and instructions instantly on their devices, eliminating the need for manual paperwork.
Improved Safety
Safety Protocols: Interactive workflows include safety checks and guidelines, ensuring workers follow proper procedures.
Hazard Alerts: Digital systems can provide real-time alerts about potential hazards, enhancing situational awareness.
Compliance Tracking: Helps ensure compliance with safety regulations by logging all steps and actions taken.

How Digital Workflows Work
1. Digital Conversion: Convert paper-based forms and instructions into digital formats accessible on mobile devices.
2. Interactive Guidance: Provide step-by-step, interactive instructions that guide field workers through tasks.
3. Real-Time Updates: Enable real-time updates and data entry to keep information current and accurate.
4. Automated Alerts: Implement automated alerts and notifications to keep workers informed about important updates and safety concerns.
5. Analytics and Reporting: Use analytics to track progress, identify bottlenecks, and generate reports for continuous improvement.
Implementation Steps
1. Assessment and Planning: Evaluate current paper-based processes and identify areas for digital transformation.
2. Design and Development: Develop digital workflows tailored to your specific operational needs.
3. Integration: Integrate digital workflows with existing systems and databases.
4. Training: Provide training to field workers on how to use digital tools and workflows.
5. Monitoring and Optimization: Continuously monitor the effectiveness of digital workflows and make improvements as needed.

Conclusion

Simplifying operational processes with digital workflows transforms the way field workers perform their tasks. By offering interactive, step-by-step guidance, digital workflows enhance accuracy, efficiency, and safety, leading to more streamlined and effective operations. Embrace digital transformation to optimize your processes and ensure your field workers have the tools they need to succeed.
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