Nexxverse

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25%

INCREASE EXPERT UTILIZATION RATE

Instead of wasting your experts’ valuable time on travel, enable them to solve more problems efficiently from their desks, boosting their productivity.
40 %

INCREASE UPTIME

Accelerate field problem resolution to minimize downtime and mitigate losses
40%

INCREASE CUSTOMER SATISFACTION

Exceed customer expectations and delight them with prompt service and rapid issue resolution.

Pepsico Elevates Service Quality & Customer Satisfaction

Learn More About the Wide Range of Use Cases

Nexxverse transforms industrial organizations by streamlining diverse operations and processes. Explore our comprehensive selection of use cases to gain valuable insights and find inspiration on how Nexxverse can enhance your business’s productivity and efficiency.

How Nexxverse Remote Works

Connect & Assess

Instantly connect with field technicians via any mobile device, even during last-minute calls, and observe exactly what they see to quickly identify and assess the problem.

Guide, Collaborate & Resolve

Using advanced AR capabilities and collaborative tools, effectively guide technicians real-time by adding annotations to their field of view. Supervise, verify and confirm the implementation of your instructions and problem’s resolution.

Key Features

Annotate with Augmented Reality
Point, draw, and annotate with shapes, signs, arrows and text on onsite technician’s live or still view.
Collaborate Easily on Files
Share screen and collaborate on 3D models, pdf manuals, diagrams, captured images etc with your team in real-time.
Record and Export Session
Record and archive your sessions with all chat, shared documents and user activity logs to use for reporting, training and resolving conflicts.

Seamless Integration into Your Back-End Systems

Streamline, monitor, and enhance your entire service processes by seamlessly integrating your current CRM/ERP, Outlook and ticket systems into Nexxverse Remote through an open API.

Secure Communication

All communication is end-to-end encrypted and secure even with public internet connection.

2FA for Nexxverse Admin Panel

Enable Two Factor Authentication (2FA) to enhance log-in security across your team, customers and partners.

Peer-to-Peer Connection

Build peer-to-peer (P2P) communication for reduced latency, better quality connection and increased security.

Nexxverse Empowers Diverse Industries

We specialize in meeting the unique needs of industrial organizations across various sectors. Discover how our innovative solutions can benefit your company in your specific industry. Read on to learn more about Nexxverse’s capabilities.

MACHINERY & EQUIPMENT

MACHINERY & EQUIPMENT

MINING

HEALTHCARE

CONSTRUCTION

Empower Your Field Workers by Giving Instant Access to Expertise

Providing your field workers with instant access to expert support and guidance is crucial for maintaining operational efficiency and ensuring the successful completion of tasks. By leveraging advanced technologies, you can offer real-time assistance and empower your workers to tackle challenges with confidence, regardless of their location.

Key Features of Remote Expert Support Solutions

Real-Time Video Assistance
Live Video Calls: Enable field workers to initiate live video calls with experts, allowing for real-time visual guidance and troubleshooting.
Augmented Reality (AR)Annotations: Experts can overlay AR annotations on the worker’s live video feed to provide precise instructions and highlight key areas.
Knowledge Sharing Platforms
Access to Documentation: Provide field workers with instant access to a comprehensive repository of manuals, guides, and troubleshooting documents.
Expert Forums: Facilitate forums where field workers can ask questions and get answers from a community of experts and peers.
Mobile and Wearable Devices
Smartphones and Tablets: Equip workers with mobile devices preloaded with necessary apps and tools for accessing expert support.
Smart Glasses: Use wearable devices like smart glasses to allow hands-free communication and access to information while performing tasks.

Remote Monitoring and Diagnostics
IoT Integration: Utilize IoT sensors to monitor equipment and systems in real-time, allowing experts to diagnose issues remotely.
Predictive Maintenance: Implement predictive analytics to anticipate potential problems and provide proactive guidance to field workers.
Interactive Training Modules
IoT Integration: Utilize IoT sensors to monitor equipment and systems in real-time, allowing experts to diagnose issues remotely.
Predictive Maintenance: Implement predictive analytics to anticipate potential problems and provide proactive guidance to field workers.

Benefits of Providing Instant Access to Expertise

Enhanced Efficiency
Reduced Downtime: Quick access to expert guidance helps resolve issues faster, minimizing equipment downtime and operational disruptions.
Streamlined Processes: Real-time support ensures tasks are completed correctly the first time, reducing rework and delays.
Improved Safety
Guidance on Safety Protocols: Experts can provide immediate instructions on safety procedures, ensuring compliance and reducing the risk of accidents.
Real-Time Hazard Identification: Remote experts can identify potential hazards and advise workers on how to avoid them.
Increased Worker Confidence
On-Demand Support: Knowing that expert help is just a call away boosts worker confidence and morale, enabling them to perform their duties more effectively.
Skill Development: Continuous access to expert advice helps workers learn and improve their skills on the job.
Cost Savings
Reduced Travel Costs: Remote support eliminates the need for experts to travel to field locations, saving time and travel expenses.
Efficient Resource Utilization: Optimize the use of your expert resources by allowing them to support multiple field workers simultaneously from a central location.
Conclusion
Empowering your field workers with instant access to expertise significantly enhances operational efficiency, improves safety, and boosts worker confidence. By leveraging technologies like AR, VR, and IoT, you can provide real-time support and guidance, ensuring your field operations run smoothly and effectively. Invest in remote expert support solutions to keep your workforce well-equipped, informed, and ready to tackle any challenges they encounter in the field.

Implementation Steps

1. Assess Needs and Requirements: Identify the specific needs of your field workers and determine the types of expert support they require.
2. Choose the Right Technologies: Select appropriate technologies such as AR, VR, IoT, and mobile devices to facilitate remote expert support.
3. Develop Support Infrastructure: Set up the necessary infrastructure, including communication platforms, knowledge repositories, and monitoring systems.
4.Train Experts and Workers: Provide training for both experts and field workers on using the new tools and technologies effectively.
5. Launch and Monitor: Implement the remote support system and continuously monitor its performance, gathering feedback for ongoing improvements.

Conclusion

Empowering your field workers with instant access to expertise significantly enhances operational efficiency, improves safety, and boosts worker confidence. By leveraging technologies like AR, VR, and IoT, you can provide real-time support and guidance, ensuring your field operations run smoothly and effectively. Invest in remote expert support solutions to keep your workforce well-equipped, informed, and ready to tackle any challenges they encounter in the field.

Case Studies

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